Shipping Policy

Last Updated: September 16, 2026

At Fahora, we are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Within Pakistan

We currently ship orders to customers across Pakistan, subject to courier service availability in your area.

We work with third-party delivery and courier partners to deliver your orders safely to your provided shipping address.

2. Order Processing Time

Orders are normally processed within 1–3 business days after they are placed.

Once your order has been processed and handed over to our delivery partner, you may receive shipping or tracking information where available.

Please note that processing times may occasionally be longer during:

• Public holidays

• Promotional campaigns or sales

• High order volumes

• Unforeseen operational circumstances

3. Estimated Delivery Time

Estimated delivery times within Pakistan are generally:

3–7 business days after order processing.

Delivery times may vary depending on:

• Your location

• Courier availability

• Weather conditions

• Public holidays

• Remote or hard-to-reach areas

• Unforeseen delays with the delivery service

Delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Fahora may offer free shipping promotions or other shipping offers. Any such offer will be clearly communicated on our website or promotional materials.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may be required to confirm their order before shipment.

Please make sure that your:

• Full name

• Phone number

• Complete delivery address

• City

• Relevant address details

are correct when placing your order.

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

6. Order Confirmation

After placing an order, Fahora may contact you by phone or WhatsApp to confirm your order and delivery details.

For COD orders, confirmation may be required before we dispatch the order.

7. Tracking Your Order

Where tracking information is available, we will provide the relevant tracking details after your order has been shipped.

You can use the provided tracking information to check the status of your shipment.

If you have not received tracking information within a reasonable period after your order has been processed, you can contact our customer support team.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

Please ensure that someone is available at the provided delivery address to receive the order.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to receive the parcel, or repeated failed delivery attempts, the order may be returned to the sender.

Additional charges or restrictions may apply to re-shipping such orders.

9. Delayed or Lost Shipments

Fahora works with third-party courier services and cannot control every aspect of the delivery process.

If your order is delayed, we will make reasonable efforts to assist you and communicate with the delivery provider where necessary.

Delivery delays may occur because of weather, public holidays, courier disruptions, incorrect address information, or other circumstances beyond our reasonable control.

10. Damaged Packages

If your package appears damaged when delivered, please contact Fahora as soon as possible.

Where possible, take photographs or videos of the package and product before opening or immediately after discovering the damage. This may help us investigate the issue with the courier or supplier.

11. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice that your shipping information is incorrect, contact us as soon as possible.

We will try to update the information before the order is shipped, but we cannot guarantee that changes can be made after dispatch.

12. International Shipping

At this time, Fahora primarily focuses on shipping within Pakistan.

If international shipping becomes available, the applicable countries, shipping charges, delivery estimates, and any additional customs or duties will be communicated at checkout or through the relevant shipping information.

13. Contact Us

If you have questions about your order or shipping, please contact Fahora through our available customer support channels.

Fahora
Email: fahora.pk@gmail.com
WhatsApp: 03464223113
Customer Support Hours: 24hrs

We appreciate your trust in Fahora and look forward to serving you.